make a complaint

We take your complaints seriously. If you make a Complaint, Concept has a dedicated Complaints Manager, who will ensure your complaint is thoroughly investigated.
Any complaints we receive, will be sent directly to our Resident and Community Engagement Manager who will respond within 5 working days.

Our Complaints Policy was reviewed by the Board in August 2024; you can download and view the Complaints Policy here. The Board also reviewed the self-assessment against the Housing Ombudsman’s Complaint Handling Code you can download and view the self-assessment here.

We aim to learn from our complaints, so every year we produce an Annual Complaints Report for our Board. This was approved in September and can be found here.

Read the Chairman’s statement here.