Accessibility statement for Concept Housing Association

This accessibility statement applies to

Accessibility statement

This website is run by Concept Housing Association. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most PDFs are not fully accessible to screen reader software

We plan to make accessibility enhancements, these are detailed in the ‘Non-accessible content’ section below.

What to do if you cannot access parts of this website

If you need information on this website in a different format please contact

We’ll consider your request within in 7 working days. If we are able to help with your request we will let you know as quickly as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .

Contacting us by email or phone

You can email us at or phone us on 0121 455 7333

Technical information about this website’s accessibility

Concept Housing Association is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

We plan to replace PDFs that are ‘in scope’ (those published after September 2018) with web pages or, where that is not possible, make the PDF accessible, starting with the most frequently downloaded and most important PDFs by the end of 2021.

Disproportionate burden

It may not be possible to make some of our more complex PDFs accessible, but you can request these in a different format – see ‘What to do if you cannot access parts of this website’ section below.

Content that’s not within the scope of the accessibility regulations

Using third party content or functionality

We often link to third party websites or documents when there is useful information for our residents, for example

Older PDFs and other documents – Many of our older PDFs and other documents may not be structured to be accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Where such documents are essential to providing our services, we plan to either fix these or replace them with accessible HTML pages by July 2022.

Preparation of this accessibility statement

This website was originally designed for compliance against WCAG 2.1. We also use axe DevTools and WAVE Evaluation Tool to regularly check accessibility and quality assurance.

The site changes regularly and we recognise that the accessibility of new content should be verified.

This statement was prepared in April 2021. This is the first draft.