Your right toinformation
Social Tenant Access to Information Requirements (STAIRs)
At Concept Housing Association CIC, we believe people should have easy access to information about their home, the services they receive and how decisions are made.
The Social Tenant Access to Information Requirements (STAIRs) are new government requirements designed to improve openness and transparency across social housing. They give tenants greater access to information about how housing providers manage homes and services.
when STAIRs starts
STAIRs will be introduced in two stages:
From 1 October 2026
We will publish a range of information that tenants can access directly through our website and other channels.
From 1 April 2027
Tenants, or someone acting on their behalf, will have the legal right to request certain information from their housing provider. We will be required to respond within set timescales.
about the information provided here
CHA welcomes the introduction of STAIRs and the opportunity it provides to demonstrate our commitment to accountability, quality and resident outcomes. While we have published much of the information required for Phase 1, some elements remain under review as part of our ongoing quality assurance and governance processes.
We are committed to ensuring that all published information is accurate, meaningful and provides residents and stakeholders with a clear understanding of our services. The remaining information will be published by 30 October 2026. We thank residents, partners and stakeholders for their understanding as we complete this work and remain committed to continuous improvement and transparency in all that we do.
Learn about how Concept is led, governed and managed.
Information available now
Our People
Our Purpose
Chair Statement on Complaints
Complaints Self Assessment
Find information about how we manage and spend money.
Information available now
The housing stock management information required under STAIRs is currently under review to ensure the information published is accurate, complete and up to date. We are committed to transparency and will publish this information on or before 30 October 2026. We appreciate your patience while this review is completed.
We are committed to being open about our performance and using feedback to improve services.
Information available now
Complaints
Tenant Satisfaction Measures (TSMs) Survey
Birmingham DL Leaflet
We are committed to delivering reliable housing services.
Information available now
Accessibility Statement
Modern Slavery Statement
Contact us
Complaints
Birmingham DL Leaflet
Resident Newsletter (The Chat, August 2026)
The lists and registers information required under STAIRs is currently under review to ensure the information published is accurate, complete and up to date. We are committed to transparency and will publish this information on or before 30 October 2026. We appreciate your patience while this review is completed.
Find information about how our social housing services are planned, delivered and managed.
Information available now
Our Homes
Birmingham DL Leaflet
Resident Newsletter (The Chat, August 2026)
information requests from April 2027
From 1 April 2027, tenants and authorised representatives will be able to request relevant information about the management of their social housing provider.
Before these requirements come into force, we will publish further guidance covering:
- How to make a STAIRs request
- How requests will be handled
- Review and appeal arrangements
- How concerns can be escalated
if information appears to be missing
If you believe Concept Housing Association CIC holds information that should be included within this publication scheme, but you cannot find it, you can ask us to review this.
We will consider your request in line with the STAIRs requirements and explain the outcome. If you remain unhappy with the outcome of that review, you may be able to raise the matter with the Housing Ombudsman Service.
Need help?
We want information to be easy to find and understand. If you need support accessing information, require information in an alternative format, or have a question about STAIRs, please contact us and we will be happy to help.
Telephone: 0121 455 7333
Email: customer.service@concepthousing.co.uk