supportingbetter futures
Our aim is to provide safe, supportive and comfortable homes for our residents. We do this by working with trusted partners to provide a variety of housing options for those in need of accommodation.
We offer comprehensive support services where required, including health and financial advice to help you take the first steps toward securing more permanent housing.
Together with our partners we ensure that your property is:
- Safe
- Secure
- Well maintained
Concept Housing Association is a Registered Social Landlord, regulated by the Regulator of Social Housing.
We are a not-for-profit housing association, with a team of over 100 people working from offices in Birmingham and Bradford.
We support more than 10,000 residents across England every year.
We offer different types of homes, depending on location and individual needs.
As a registered landlord, our responsibility is to make sure your rights are protected. To do this we follow the Charter of Rights, which is an important part of your licence agreement.
We protect your right to:
feel safe and protected
security in your home
clear information about your support
decent living conditions
ask for help and challenge decisions
We make sure your home and support are of the right standard
This includes property inspections, working with partner Managing Agents, listening to your feedback and working with you to find solutions to any complaints.
We manage your housing benefit
This helps make sure your rent is paid on time and your housing remains secure.
We provide a qualified and dedicated Support Worker
Your Support Worker will provide a personalised support plan, visit on a regular basis and provide you with advice and guidance. The support you will receive will be person-centred and focused on your goals.
During your time with Concept Housing, you will be in regular contact with our Managing Agent. Our Managing Agents play an important role in making you feel welcome and that your accommodation is safe, clean and furnished.
They also are responsible for:
For everyday questions, please speak to your Support Worker or Managing Agent.
If you need to contact Concept Housing Association, or make a complaint, you can:
- Call us on 0121 455 7333
- Email us at: customer.service@concepthousing.co.uk
- Our office hours are: 9am-5pm Monday to Friday
If you have an emergency outside of your active office hours, call 0121 455 7333 and you’ll be put through to our out-of-hours service.
Need help in another language?
We offer a translation service for residents who prefer to speak in their first language. You can access this by calling Customer Services on 0121 455 733.